About Us
We are Maxquip – a team of dedicated people focused on providing solutions for our customers North America-wide, from our strategically located centers.
About Us
Events
We are everywhere! Maxquip is present at all the major industry events! As exhibitors or visitors, you can always spot one of our experts walking around the tradeshow floor or swinging a set of clubs at an industry golf tournament. It’s important to us to always be in touch with our customers and industry folks.
Customer Support
Providing our customers with exceptional customer service and after-sales support is one of the Maxquip core values. And it’s not one we take lightly.
We are solution providers, not order takers. You don’t need to know any part numbers when you call us. Tell us what the problem is and we will diagnose the problem. We will identify the part or parts in question, figure out size and replacement or repair options – essentially, provide you with solutions!
If you are looking for new equipment to suit your project needs, we are the ones to talk to! Tell us what you’re trying to achieve and we will put together the entire package: specs, sizing, and every component down to the last connector. We will provide you with installation support or install the system for you if required. If you are planning an advanced or highly customized system, we are more than happy to work with your engineer or the manufacturer’s engineering department to ensure expert design of the entire system through the whole process so that each part is chosen and sized exactly right for the application.
After your order has shipped, you’ll still hear from us! We reach out to all our customers after their orders have left the warehouse just to make sure everything went smoothly and see how things are going…. And if there’s anything else you need from us.
Service
At Maxquip, we service everything we sell.
It’s that simple.
The service process starts with technical support to diagnose an issue. Then we develop the solution. If needed, we will send a qualified installer or expert onsite to trouble shoot first hand – even if it’s a 12¬hour drive from our nearest location. Or you might send the part back to us. Sometimes we work with a qualified third party (such as the manufacturer or other field service providers) to provide on-site diagnosis and repair/replacements. The bottom line is, we will always provide you with options for repair vs. replacement to ensure the best value for your situation and business needs.
We offer the manufacturer’s warranty on all components sold by Maxquip.
Dealer Support
Providing alternative fuel equipment support to our dealers with the training they need is the central part of our dealer support formula. We want to help you apply Maxquip’s parts and systems in the most optimal way. Just as we are providing solutions to you, we want to help you be the best solutions’ provider for your customers.
We have qualified experts that can provide onsite training in your facility, or send your team over to our strategically located training branches! Just tell us what you need and we can help take care of the rest.
Profile
“You tell us you have a situation or a challenge, or you want your operation to run better. We’ll put together a solution that resolves the situation and makes your system run smoothly. That’s when we’re creating value.” – Cameron Stewart, President & CEO of Maxquip.
That illustrates the Maxquip philosophy of customer service. We’re agile and creative, and we always try to be faster and smarter – all in service to our customers.
Maxquip celebrates over 15 year in business to prove it. We were founded in 2002 by a group of industrial parts distribution veterans. The company started out in Calgary, Alberta at that time and in timely fashion we have added locations in Edmonton (AB), Saskatoon (SK), Surrey (BC), Montreal (QC), Oakville (ON) and Winnipeg (MB).
Maxquip’s value proposition to customers consists of:
- Great selection of parts, components and integrated systems for the industries we serve
- Highly knowledgeable people who have the answers you need – solutions providers, not order takers
- Servicing everything we sell – that includes installation, training, maintenance, troubleshooting and overhaul/repair
- Fast turnarounds of customer orders, including same-day shipping for stocked items in nearly all instances
- Great relationships with suppliers, giving us a continually expanding product line, continuous inventory replacement, fast response to special-orders and great technical support
- Strong focus on innovation – customized applications, integrated systems and in-house technologies
We believe the Maxquip value proposition speaks to our customers. We’re a growing company and we’re continually expanding our horizons in response to customer needs across Canada and the United States.
Purpose and Core Values
To provide clear direction for our company’s development, guidance to our employees and communicate our commitments to our customers – our Maxquip’s management team participated in developing a Vision Statement, Mission Statement and Core Values.
Maxquip’s Vision, Mission and Core Values reflect who we are and perpetuate the key business principles established with our founding in 2002.
Vision and Mission
Vision
Maxquip will be a global value-added supplier of energy related parts and equipment focused on being the partner of choice for our customers, shareholders and suppliers.
Mission
The mission of the Maxquip team is to maintain its focus and energy in providing customer-innovative solutions. Our team will strive to be the best by continuously investing in our people.
Core Values
- We are committed to providing innovative and creative solutions for customers
- We are committed to honesty and integrity in everything we do
- We will respect everyone
- We will create a working environment that fosters positive, motivated employees
- We are committed to safety of people and the environment